AI-based complaint registration has instilled confidence in public, say Eluru police New

The artificial intelligence (AI)-based complaint registration system launched in Eluru district has instilled confidence among the public and given good results, according to police officers. Superintendent of Police (SP) K. Pratap Shiva Kishore had launched the AI-Bot grievance registration in the Public Grievance Redressal System (PGRS) in May this year as a pilot project.

Public can lodge their complaints through from home. They can also submit their grievances to the Circle Inspector, Deputy Superintendent of Police (DSP) concerned or the SP. “Complainants can register their grievance digitally by sitting in front of the system in their own language. The person can directly interact through AI-Bot and record their voice, and the system will collect necessary information from the petitioner and generate the complaint,” Mr. Pratap Shiva Kishore said.

The complainants can know the status of their AI-based grievances by dialling 1100. Complaints received through AI-Bot will have digital evidence and will be helpful for the investigation officers as well as the public, the SP said. “Every Monday we are getting close to 50 grievances, majority of which are land disputes, cheating, family disputes and other crimes,” Mr. Pratap Shiva Kishore said.

“There is no need for the public to come all the way to SP’s office in Eluru for the PGRS. They can instead register their complaints by logging on to , and know its status from time to time,” the SP said.

“The AI-based complaint registration system is easy, transparent and increases the responsibility on police officers. There is no need to meet the officer directly. We can just sit in front of the computer and generate the complaint,” said a petitioner from Kaikalur who came to lodge a complaint.